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About Us
- How long have you been in business? 5 years – We started with re-imagined products and it grew from there.
- What makes you different from your competitors? We strive to find products that are made in the USA or are good for the environment.
- From where do you operate? In the town of Deming, NM, USA, population under 15k (we are small but mighty).
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- Returns
- The following items are non-returnable: (1) clearance merchandise (2) intimate clothing or items including corsets and lingerie (3) personalized merchandise (4) jewelry
- The following items are non-returnable: (1) clearance merchandise (2) intimate clothing or items including corsets and lingerie (3) personalized merchandise (4) jewelry
Requirements.
- With respect to a returnable item purchased in our stores, PT Brands will issue a refund for the item when each of the following conditions has been met: (1) no more than 14 calendar days have passed from the date of purchase; (2) the merchandise is in its original, unused condition unless there is a manufacturer’s defect; (3) is able to be returned (see non-returnable items list); (4) all merchandise tags remain attached (if applicable); (5) proof of purchase
- PT Brands does not issue Price Adjustments.
- Refunds for Returned Merchandise. For all eligible returns, PT Brands will issue a refund in the form and amount of the original tender paid (including sales tax) or a PT Brands merchandise credit, at the customer’s choice. Shipping fees (if incurred) will not be refunded.
- Return process. Please email ShopPTBrands@gmail.com with the item information and reason for return and Item Return in the subject line and you will be contacted for next steps.
- Shipping
- Because we partner with artists and inventory hold centers, some items may be shipped separately.
- Wrong address
- Please contact us within 24 hours via email @shopptbrands@gmail.com with order number, customer name and any relevant information. Please put SHIPPING in the subject line. Include wrong and correct addresses. We will do our best to reroute the shipment if possible. If it has already been routed, we suggest contacting the carrier for possible solutions.